1. Introduction
At Orinthia Travel, we aim to provide high-quality products for your adventures. If you receive a defective or incorrect item, we offer a return or exchange under the conditions outlined below.
2. Eligibility for Returns
- Returns are only accepted for defective, damaged, or incorrect items.
- The issue must be reported within 48 hours of receiving the order.
- Items must be unused, in their original packaging, and with all tags intact to qualify for a return or exchange.
3. Process for Returns
- To initiate a return, contact our customer support team with your order details and clear photos of the issue.
- Once approved, our team will guide you on the next steps.
- The item must be returned in its original condition at the time of exchange.
4. Updates to This Policy
We reserve the right to modify this policy at any time. Please check this page for any updates.
For any questions regarding our Return & Refund Policy, please contact our support team at [email protected].